Refund policy

Refund & Cancellation Policy

Food Products
All sales of food products, including Bamma Fish Fry and Hot Sauce, are final. Due to the nature of these products, no refunds or returns will be accepted.

Catering Retainers & Deposits
All catering retainers, deposits, and payments are non-refundable. A retainer is required to secure and reserve your event date.

Shipped Products
Customers are responsible for providing an accurate and complete shipping address at the time of purchase. Products that are lost, undeliverable, or returned due to an incorrect or incomplete address provided by the customer are non-refundable. If reshipment is requested, a new purchase and any applicable shipping fees will be required.

Catering Cancellations
All catering payments are non-refundable. Cancellations made 15 or more days prior to the scheduled event date may be eligible for store credit toward a future catering or personal chef service, less the cost of any perishable items already purchased or committed.

Cancellations made within 14 days of the scheduled event date are not eligible for refunds, credits, or transfers.

By submitting payment, the client acknowledges and agrees to the terms outlined in this policy.